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Shipping & Returns

Thank you for visiting and shopping at Captain Notepad. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipments

Shipment processing time

All orders are printed and ready to ship within 8-10 business days after proof approval for standard production. Expedited production is available for many items, with details on the item pages of the website. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time
UPS Ground 2-5 Business Days
UPS 3 Day Select 3 Business Day
UPS 2nd Day Air 2 Business Days
UPS Next Day Air Saver 1 Business Days

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Captain Notepad ships via UPS and cannot deliver to P.O. Boxes. We may be able to ship your order via the U.S. Post Office to addresses in Alaska and Hawaii, and other U.S. addresses, U.S. Territories, and APO/FPO/DPO addresses. Please phone us to go over the options available for your order.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Captain Notepad is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Captain Notepad is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipments

We currently ship outside the U.S. only to Canada. Please phone us for delivery options if an order is needed outside the U.S. or Canada.

Shipping delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time
UPS Standard 4-7 Business Days
UPS Worldwide Expedited 2-3 Business Day
UPS Worldwide Saver 1 Business Days

Delivery delays can occasionally occur.


Returns and Exchanges

If you are not 100% satisfied with your order for any reason, please contact our customer service department. Depending on the situation, there are different resolutions, as follows:

Misprinted Items

In spite of our best efforts, errors occur from time to time. If you have a concern about your order, please call us. In most cases, customers will be requested to submit digital photos documenting any product defect and ship the defective products back to us. We also may be able to offer a discount on the order if it’s determined to be usable. Common situations include:

Approved Proof Had a Mistake

If you have reviewed and approved a proof, but after shipping and delivery found an error that was missed during the approval process, in most cases we can offer a discount on a reprint and replacement of the original order after correction and revised artwork proof re-approval.

Print is Different from Approved Proof

If a proof has been reviewed and approved, but after shipping and delivery the order is found to have a typeset or placement error that wasn’t on the original proof we can reprint the original order and correct the printing mistake free of charge. We can also offer a discount on the order if it’s determined to be usable. Please note that some color changes and saturation levels may not be identical on a printed item, as what you see on an on-screen PDF proof or desktop printer. This is normal, and is not considered an error.

Colors Don’t Match

If the colors are incorrect or different from the approved proof, we may provide a reprint and replacement if the customer purchased the PMS Color matching option. Otherwise, refunds or reprints on orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Captain Notepad. Please note that some color changes and saturation levels may not be identical on a printed item, as what you see on an on-screen PDF proof or desktop printer. This is normal, and is not considered an error.

Damaged Items

Captain Notepad is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Incorrect Items

In the event that the wrong shipment is sent, please call us. We may ask for the items to be returned at our expense and we will replace the items you were supposed to receive.

Direct Mailing Services

Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. Refunds or reprints on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Captain Notepad. Unfortunately, postage cannot be refunded once it has been physically applied to an item ordered, regardless if it has been mailed or not.

Returning Purchases

You may be responsible for the cost and risk of returning items to us. You should send returns to the following address:

Captain Notepad, Inc.

14 Inverness Dr East

Suite #C-108

Englewood, CO 80112

We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

All policies are subject to change without prior notification.

© 2020 Captain Notepad. All rights reserved.