FAQs

We have recently launched a new website. If your most-recent order was before January 2025, you may have to re-register and set up a new account. Use your email address and select "Forgot password? CLICK HERE to reset it".

Also note that if you are not using the same email address as you originally registered with, you password will not work.

Even if you do have to set up a new account, we still have all of your previous artwork and print files in our system. If you are placing a reorder of a previous design, just indicate that in the notes and let us know if you have a previous Order Number or Invoice Number so that we can locate the correct file(s) and prepare proofs for your review.

The benefits of placing your order online are having full access to your order history and easy repeat ordering. You can also monitor the status of your order as it is being processed and will be updated as to when your order was processed, printed and shipped. Online ordering is the quickest way to get your order into the proofing process.

If you are not able to place your order online, you may call us at 303-799-3916 to initiate an order. We will be happy to assist you over the phone. Alternatively, you may email us: sales@captainnotepad.com.

We prefer that you order online, but if you are more comfortable placing a phone order you can do that as well.  Call us at 303-799-3916. You may also send an email to sales@captainnotepad.com.

If you cancel your order before a proof is supplied, you will not incur any charges. If you cancel your order after a proof is supplied, but not approved, you will not incur any charges. If you cancel your order after proof approval you will incur a cancellation fee of $28.50.

If you cancel your order after the product has been sent to production and the printing process has begun, you may be responsible for the entire order. Please let us know as soon as possible if you need to cancel your order by phoning 303-799-3916 or emailing sales@captainnotepad.com.

There are three options for designing and customizing a product. From a product page, click on the "Get Started" button and choose one of the options.

1. Browse Our Templates: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

2. Let Me Design My Own: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

3. Let Us Do The Work For You: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images, and any other layout information and instructions and our art department will create the design for your review.

The type of paper used for difference purposes is expressed in weight. In the Unites States' system it is expressed in Pounds (#, or lbs). In the countries following the European system, it is grams per square meter (gsm or g/m² or simply g).

The paper used for writing/printing (notepads, letterheads and stationery) is Offset Text paper, and is generally between 50 to 100 lbs. (equivalent to 20 to 70 lb. Bond). In the European system, this is typically 60 to 120 gsm. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, journal covers, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matte (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good image reproduction, which is important for creating sharp, bright images, but glossy papers are not suitable for notepads.

You can upload your predesigned layout on the product description page.  Use the blue button labeled "Get Started", then select "Let Us Do The Work For You" and upload your print-ready artwork.  You can also add comments during the checkout process.

You can upload as many files as you'd like on the product description page by selecting the "Get Started" button, then "Let Us Do The Work For You".

Please send images at a resolution of 300 dpi preferably a ".jpg", ".tif", ".eps", or ".pdf" file with fonts embedded. We cannot accept Publisher, Corel Draw or Microsoft Word documents. A scanned copy of a printed business card will not produce an acceptable print quality.

Depending on the job, we use digital inkjet or toner-based printing, or offset printing using water-based inks with sheet-fed, 4-color process printing presses for our notepads and journals. For other promotional items, we use a variety of printing methods, depending on the material that needs to be printed and the desired result. These provide the most efficient and highest quality of printing for both text and images.

Yes. We won't print until you approve your proof.

We will send a proof by email within 24-48 hours of receiving your order.  If you submit your order during the weekend, you can expect to receive a proof the following business day. You can check the status of your proof by logging into your account and navigating to the "My Orders" section.

You may receive up to 3 proofs per item, if absolutely necessary. Each proof thereafter will be an additional $28.50.

Please review your proofs carefully. While we try our best to make certain that every proof is 100% correct, you are ultimately responsible for any typos or printed information on your items that are not corrected during the proofing process.

Most products take 8-10 days (for standard production) plus 3-5 days shipping time for UPS Ground shipments. Production does not begin until after your final proof approval and prepayment has been made.

Please check your junk mail folder in case your emailed proof fell into it. Please add "@captainnotepad.com" to your safelist to enable you to receive your emails and proofs.

The prices are calculated with regard to the quantity and printing/finishing options that you select, the destination shipping charges and the mode of delivery. Please use the website for calculating your out-of-pocket cost. There is a shipping calculator on each item's product page. Sales taxes, if applicable, are added during the checkout process.

For packages shipping outside the United States, there may also be additional duties, customs brokerage fees, and GST or VAT taxes due. These are calculated on an individual order basis.

In most cases, no. Our art department can assist you with the layout and design of your custom-printed items free of charge, with up to 3 free proofs per item. After that, there may be a charge, reflecting the graphics time required for your order. Complicated orders or time-consuming design tasks may incur a setup fee, but if this is necessary it will be disclosed during the order process.

We don't generally charge any setup or artwork fees for the items that we print here in-house -- this includes most of the notepads, schedules, journals and other paper products available on our website that are printed using 4-color process.  For items that are supplied by a third party, there may be a vendor setup fee, and also if you require a specific Pantone Ink color, you may incur a setup fee, but we will alert you to this prior to working on your order. 

No. If a setup fee was required for your original order, if you re-order the exact same item and imprint there's no additional setup fee required. 

Most of our standard tear-off notepads are printed in-house and may be picked up when complete (one notable exception is quantities over 1,000 notepads of our 3.5" x 8" and 3.5" x 8.5" notepads. Other than these, if you live in the Denver Metro area, you can pick up most of our standard notepads and anything else that's printed in-house. Please note when you submit your order if you'd like to pick up, and if this is possible, we will let you know and remove any shipping charge that our online system has calculated.

There are several products that we do not print in-house, and these items will require shipment.