Shipping Policy

Thank you for visiting and shopping at Captain Notepad. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipments

Shipment processing time

All orders are printed and ready to ship within 8-10 business days after proof approval for standard production. Expedited production is available for many items, with details on the item pages of the website. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time
UPS Ground 2-5 Business Days
UPS 3 Day Select 3 Business Day
UPS 2nd Day Air 2 Business Days
UPS Next Day Air Saver 1 Business Days

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Captain Notepad ships via UPS and cannot deliver to P.O. Boxes. We may be able to ship your order via the U.S. Post Office to addresses in Alaska and Hawaii, and other U.S. addresses, U.S. Territories, and APO/FPO/DPO addresses. Please phone us to go over the options available for your order.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Captain Notepad is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Captain Notepad is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipments

We currently ship outside the U.S. only to Canada. Please phone us for delivery options if an order is needed outside the U.S. or Canada.

Shipping delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method Estimated Delivery Time
UPS Standard 4-7 Business Days
UPS Worldwide Expedited 2-3 Business Day
UPS Worldwide Saver 1 Business Days

Delivery delays can occasionally occur.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.