Returns and Exchanges
If you are not 100% satisfied with your order for any reason, please contact our customer service department. Depending on the situation, there are different resolutions, as follows:
In spite of our best efforts, errors occur from time to time. If you have a concern about your order, please call us. In most cases, customers will be requested to submit digital photos documenting any product defect and ship the defective products back to us. We also may be able to offer a discount on the order if it’s determined to be usable. Common situations include:
Approved Proof Had a Mistake
If you have reviewed and approved a proof, but after shipping and delivery found an error that was missed during the approval process, in most cases we can offer a discount on a reprint and replacement of the original order after correction and revised artwork proof re-approval.
Print is Different from Approved Proof
If a proof has been reviewed and approved, but after shipping and delivery the order is found to have a typeset or placement error that wasn’t on the original proof we can reprint the original order and correct the printing mistake free of charge. We can also offer a discount on the order if it’s determined to be usable. Please note that some color changes and saturation levels may not be identical on a printed item, as what you see on an on-screen PDF proof or desktop printer. This is normal, and is not considered an error.
Colors Don’t Match
If the colors are incorrect or different from the approved proof, we may provide a reprint and replacement if the customer purchased the PMS Color matching option. Otherwise, refunds or reprints on orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Captain Notepad. Please note that some color changes and saturation levels may not be identical on a printed item, as what you see on an on-screen PDF proof or desktop printer. This is normal, and is not considered an error.
Captain Notepad is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
In the event that the wrong shipment is sent, please call us. We may ask for the items to be returned at our expense and we will replace the items you were supposed to receive.
Direct Mailing Services
Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. Refunds or reprints on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by Captain Notepad. Unfortunately, postage cannot be refunded once it has been physically applied to an item ordered, regardless if it has been mailed or not.
You may be responsible for the cost and risk of returning items to us. You should send returns to the following address:
Captain Notepad, Inc.
14 Inverness Dr East
Englewood, CO 80112
We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org
- By visiting this page on our website: https://www.captainnotepad.com/contacts
- By phone number: 303-799-3916
All policies are subject to change without prior notification.