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Q: How many sheets are in a single notepad?
A: There are exactly 25 sheets in our standard 3.5" x 8" notepad.
Q: What size are the notepads?
A: Standard notepads are exactly 3.437" x 8".
Q: Will I see a proof before you print my product?
A: Yes! We won't print until you approve.
Q: When will I see a proof?
A: We will send a proof by email within 48 hours of receiving your order.
Q: How many proofs can I receive?
A: Up to 3 proofs if absolutely necessary. Please proof carefully. Each proof
thereafter will be an additional $28.50.
Q: After approving my proof, how long does it take to receive my product?
A: Most products take 10-15 days plus 3-5 days shipping time.
Q: I have a designer that designed my notepads for me and I have a custom
layout. How do I indicate that to you?
A: You can choose the Custom Notepad layout and the exact dimensions and
specifications are indicated for your designer to follow.
Q: What is the setup fee and what does it include?
A: The setup fee is $28.50. This is a one-time fee that won't be charged
again for any product you order after your first initial order.
Q: Am I charged a setup fee every time I order a product?
A: No. The setup fee is one-time.
Q: What are the benefits of placing my order online?
A: The benefits of placing your order online are having full access to your
order history and easy repeat ordering. We will update your order as it is being
processed in our warehouse and send you emails as to when your order was processed,
printed and shipped.
Q: Can I order a product over the phone?
A: We prefer that you order online, but if you are more comfortable placing
a phone order you can do that as well.
Q: Can I pick my product up to save on shipping?
A: There are several products that we do not print in-house. If you live
in the Denver Metro area, you can pick up most notepads.
Q: How do I get my images (photo and logo) to you?
A: As you order online you are prompted to fill in your information. At the
end of that order form there is an area to upload up to 6 images.
Q: What format do I send my images in?
A: Please send images at a resolution of 300 dpi preferably a ".jpg", ".tif",
".eps", or ".pdf" file with fonts embedded. We cannot accept publisher
or microsoft word documents. A scanned copy of a printed business card
will not produce an acceptable print quality.
Q: I've ordered before but my password doesn't work.
A: If you are not using the same email address as you originally registered
with, you password will not work.
Q: I ordered several days ago but I still don't have a proof.
A: Please check your junkmail folder in case your emailed proof fell into
it. Please add "@captainnotepad.com" to your safelist to enable you to receive your
email proof.
Q: What if I decide to cancel my order?
A: If you cancel your order before a proof is supplied, you will not incur
any charges. If you cancel your order after a proof is supplied, you will incur
a cancellation fee of $28.50. If you cancel your order after the product has been
sent to production, you will be responsible for the entire order.
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