Frequently Asked Questions
Q: Will I see a proof before you print my notepad order?
A: Yes! We won't print until you approve.
Q: When will I see a proof?
A: We will send a proof by email within 24-48 hours of receiving your order.
Q: How many proofs can I receive?
A: Up to 3 proofs if absolutely necessary. Please proof carefully. Each proof thereafter will be an additional $28.50.
Q: After approving my proof, how long does it take to receive my product?
A: Most products take 8-10 days plus 3-5 days shipping time.
Q: I have a designer that designed my notepads for me and I have a custom layout. How do I indicate that to you?
A: You can upload your predesigned layout on the product description page.
Q: What is the setup fee and what does it include?
A: We offer free setup on most items.
Q: Am I charged a setup fee every time I order a product?
Q: What are the benefits of placing my order online?
A: The benefits of placing your order online are having full access to your order history and easy repeat ordering. We will update your order as it is being processed in our warehouse and send you emails as to when your order was processed, printed and shipped.
Q: Can I order a product over the phone?
A: We prefer that you order online, but if you are more comfortable placing a phone order you can do that as well.
Q: Can I pick my product up to save on shipping?
A: There are several products that we do not print in-house. If you live in the Denver Metro area, you can pick up most notepads.
Q: How do I get my images (photo and logo) to you?
A: You can upload as many images as you'd like on the product description page.
Q: What format do I send my images in?
A: Please send images at a resolution of 300 dpi preferably a ".jpg", ".tif", ".eps", or ".pdf" file with fonts embedded. We cannot accept publisher or microsoft word documents.A scanned copy of a printed business card will not produce an acceptable print quality.
Q: I've ordered before but my password doesn't work.
A: If you are not using the same email address as you originally registered with, you password will not work.
Q: I ordered several days ago but I still don't have a proof.
A: Please check your junkmail folder in case your emailed proof fell into it. Please add "@captainnotepad.com" to your safelist to enable you to receive your email proof.
Q: What if I decide to cancel my order?
A: If you cancel your order before a proof is supplied, you will not incur any charges. If you cancel your order after a proof is supplied, you will incur a cancellation fee of $28.50. If you cancel your order after the product has been sent to production, you will be responsible for the entire order.